Frequently Asked Questions & Answers
Q: What is Verified by Visa?
A: Verified by Visa is a service developed by Development Credit Bank Ltd
(DCB) and Visa to help ensure that only you use your visa card to shop online.
Q: Who can register for Verified by Visa?
A: Anyone with a DCB Visa debit or PayLess card.
Q: How does Verified by Visa work?
Once your card is activated with the Verified by Visa service, your card number
will be recognized whenever you make an electronic payment. After you provide
your card details online, you will be redirected to the Bank website and then
required to specify your Verified by Visa authentication details. Your identity
will be verified, and the transaction will be completed. Based on the
authentication provided by the Bank, the transaction will be processed &
you will get a confirmation.
Q: Why do we need Verified by Visa?
A: Verified by Visa adds an additional level of authentication for online
card transactions ensuring that only you can use your visa card to shop online.
Also there is added assurance that online merchants using the Verified by Visa
security system are legitimate commercial entities.
Q: Is my personal information safe and secure?
A: Yes. Your information is transmitted using a high level of encryption
and is stored on a secure server
Q: Does Verified by Visa cost me anything?
A: No. There are no additional charges associated with this service.
Questions About Registration
Q: How do I register for Verified by Visa?
A: Go to our Registration Page and enter the requested information to ensure that only you are able
to use your Visa card online with participating merchants. It's an easy
Q: Why are you asking all these questions during registration?
A: We are safeguarding the use of DCB Visa cards by their rightful
owners. We must make sure, as best we can, that the owners of DCB Visa card
accounts are the ones actually registering their cards and signing up for
Verified by Visa. Our two-step process verifies the identity of cardholder registrants
for Verified by Visa, and provides system-wide confidence to everyone
participating in this service, including merchants and banks.
Q: Do I have to register each time I do an online internet based
A: No, registration is a one time activity for a particular card. Once a
card is registered, for all subsequent transactions, only the password needs to
be provided to authenticate the transaction.
Q: Do I have to register for all my cards separately?
A: Registration needs to be done for all cards separately.
Q: If I am issued a new card is there a need for Verified by Visa
A: Yes. You will need to register your new card separately.
Q: What is the card verification code (CVV) ?
A: A card verification code is a 3 digit number, usually on the back of
your Visa card just after the account number, that
uniquely identifies the card issued to a cardholder. This is another measure to
safeguard your card. Visa can match the card verification code against its own
records to help verify that the person trying to register for the service is in
physical possession of the card, and likely to be the rightful owner of the
Q: What is a Personal Assurance Message?
A: The Personal Assurance Message is created by you during the registration
process, and will be displayed back to you when you are prompted for your
password during Verified by Visa password verification at checkout. The
Personal Assurance Message was designed to reduce the risk of fraudulent
merchants presenting false credentials to unknowing Internet users in order to
gain access to personal financial information. So when the Verified by Visa
password window prompt includes your Personal
Assurance Message, that gives you more assurance that it is actually Verified
by Visa asking you for your password, and not someone else masquerading as
Verified by Visa.
Q: For how long is the password valid?
A: There is no date for password expiry. The password is valid till such
time as you change it on the DCB site.
Q: How do I change the password?
A: You can go to the "Welcome" tab on the "Register Now
for Verified by Visa" and change the password
Q: What if I forget the password ?
A: Click on forgot your password tab on the Registration Page and reset the same
Questions About Shopping with
Verified by Visa
Q: How do I shop with Verified by Visa?
A: Once you've registered, the service will automatically work at any of
our participating merchants.
Q: Where can I shop using Verified by Visa?
A: You can shop online at all Verified by Visa participating merchants.
Look out for the VBV logo on the merchant website at the time of making the payment.
Q: I am not an Internet expert. How easy is Verified
by Visa to use?
A: Verified by Visa is so easy to use, you'll barely know it's there.
Just complete the registration process by verifying your identity and shop!
We're here to make shopping in the virtual world as easy and convenient as
possible - just as we help you in the physical world.
Q: What browser do I need to use for Verified by Visa?
A: Verified by Visa requires Microsoft Internet Explorer version 4.0 and
above, Netscape Navigator 4.0 and above, or AOL 4.0 or Mozilla or Firefox and
Q: Can I use Verified by Visa from a different computer than the one
where I signed up?
A: Yes. That's one of the advantages of Verified by Visa! You can make
purchases at any computer.